Where is my order and how long until it is shipped?
Orders with Standard Shipping typically take between 2-7 business days to be processed and shipped out. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Please note that personalized items can take approximately 2 – 4 weeks.
From time to time, we have epic sales. When that happens, we work nights and weekends to get all orders out quickly, but we could still end up a couple of days behind. So it could take another 1-2 business days in addition to our regular shipping schedule. But we will do our very best to get your orders to you as fast as humanly possible!
Lost Packages
If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed.
Once the investigation is complete, if your order is lost in transit, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.
However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
Signature Required
When is order is valued at $250 or more, we require a signature for delivery. This will help ensure that the order was delivered correctly.
What types of payment do you accept?
We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
How do I return and replace my item?
Please see our Refund Policy.
Where is my Order Confirmation?
The order confirmation email is sent to your email upon checkout. Please try to check your spam or trash folder as it may end up there as well. If you like us to resend the confirmation email, please contact us to let us know.
What if I want to cancel my order?
Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please Contact Us.
